Contact Support

Before contacting support, please see if your questions are answered in any of our frequently answered questions:

FAQ’s

 

How do I request a refund?

If you would like a refund and you are within our 90-day guarantee then simply send an email to photojosh@expertphotography.com clearly stating that you would like a refund.

If you have purchased multiple products please state what product you would like refunded.

Please Note:

If you have paid via PayPal your money will be returned immediately.

If you paid via credit/debit card your money will be returned within 3-5 business days.

 

Is my card information secure?

Our site is secured by SSL so, your card details are safe!

If you aren’t entirely happy with your purchase we do offer a 90-day money back guarantee.

Furthermore, you are always protected by your bank and PayPal for purchases online.

 

Can I get these courses on DVD or Hard Copy?

For the time being, our courses are only available in a digital format and not in print. We currently don’t have the systems in place to manufacture and ship physical products ourselves.

The good news is that everything is available to access immediately after purchase so you can get started without having to wait!

Also, there is an option to download every video inside the membership area so, you can take it with you on your phone or tablet.

 

How do I download videos?

First, log into the member’s area and access your course.

Underneath the vast majority of videos in the membership area, you will find download links in the form of big blue buttons.

Simply click on these buttons and the download will start immediately.

 

How do I find my purchases?

Your products are available for use immediately after purchase.

Simply go here to log in: https://members.expertphotography.com/login/

Your username is your email. After logging in, move your mouse over the different titles and your purchases will appear.

Alternatively, your products will be shown right after logging in simply click ‘Access Course’.

 

How do I reset my password?

Having trouble logging in?

Your username is your email address and your password was set by you during the checkout process.

Sometimes passwords can get lost in the shuffle, so if you would like to reset your password, you may do so here.

Simply enter your email address, and you’ll receive an email with the subject line ‘Reset your password’ with a link to set your new password.

Alternatively, you can email photojosh@expertphotography.com and our wonderful customer support team can reset your password for you.

 

How long will I have access to my purchases?

There is no time limit on the access to your course.

Of course, we can’t predict the future but we have no plans to ever remove it from the internet, and if we did, we would ensure that you could download all of the content first.

 

Where is my “Welcome” email?

Have you not received your ‘Welcome to ExpertPhotography’ email but you have an invoice from ExpertPhotography on your statements?

Not to worry, this typically has three explanations:

1) You’ve misspelled your email when signing up and have consequently not received any emails from us.

Send us an email with your first and last name and provide a screenshot of the invoice. We’ll take care of the rest.

2) The email you used to check out with PayPal is different than the email you made your account with.

If you have numerous email addresses please try to check each mailbox and see if you’ve received your welcome email.

3) You haven’t added photojosh@expertphotography.com to your safe list.

Please check your ‘SPAM’ folder for the welcome email.

If none of these apply to you, please email photojosh@expertphotography.com with your full name and screenshot of your statement and our support team will help you!

 

Why was my card declined?

Has your card been declined but, you know there are funds in your account?

Your transaction may have been denied on behalf of your bank.

There may be an international fraud block on your card.

We are based in the UK so sometimes international cards will be blocked by the card company.

We recommend calling your bank so they can clear the payment. Your bank may even call you – this is standard protocol.

Alternatively, you could try a different card or use PayPal.

 

How do I put my eBook on my device?

Here’s some useful documentation on how to send the ebook to various devices:

If you’re using a Kindle (and please note, you will want to have a colour screen to make the most of this ebook), please check out this link.

If you’re using Android, please also look at this link, and scroll to where it says ‘Send by Android’

If you’re using an iPad, look at methods two and three in this link.

You will need to have access to a laptop in order to download the videos and send them to your iPad.

Underneath the vast majority of videos in the membership area, you will find download links in the form of big blue buttons.

Simply right-click these buttons and click ‘Save As’ to save it to your computer.

After that follow the instructions on this website.

Please Note:

The ebook is a fairly large file so it may appear as if it’s not loading, but in reality, it’s just taking a while.

We suggest leaving it for five minutes and coming back and checking on the progress.